Privacy policy

Responsible Party: Everest Material Handling (Pty) Ltd
Registration No.: 2018/607720/07
Email: shopeverest@everestmh.co.za
Address: 154 Annabella Road, Boksburg, Gauteng, 1459, South Africa

1. Introduction
Shop Everest Material Handling (“we”, “us”, “our”) operates this website and online store to provide products and related services (“Services”). The Services are hosted by Shopify, which enables secure e-commerce functionality.

This Privacy Policy explains how we collect, use, store, disclose, and protect your Personal Information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws.

By accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

2. What Personal Information We Collect
We may collect and process the following categories of Personal Information:

Category	Examples
Contact Information	Name, shipping address, billing address, email, phone number.
Order & Payment Information	Order details, items purchased, payment method, transaction data. (Note: Payment card data is processed securely by payment providers — we do not store card numbers.)
Account Information	Login credentials, preferences, saved items.
Device & Usage Data	IP addresses, browser type, cookies, website interaction and browsing behaviour.
Communications	Emails, support requests, customer service interactions.

3. How We Collect Personal Information
We collect Personal Information:

Directly from you when you place an order, create an account, contact us, or subscribe to communications.
Automatically when you browse the site (via cookies and tracking technologies).
From third-party service providers assisting with payment processing, logistics, marketing, and analytics (including Shopify).

4. Why We Use Personal Information
We use Personal Information to:

Process orders, payments, and deliveries.
Provide customer service and manage your account.
Improve and personalise the Services.
Send operational communications (e.g., order updates).
Send marketing communications (with opt-out).
Detect and prevent fraud or security threats.
Comply with legal requirements and resolve disputes.

We will not use your Personal Information for any purpose not outlined here without your consent.

5. Disclosure of Personal Information
We may share Personal Information with:

Recipient	Purpose
Shopify	Hosting, data storage, service performance, analytics.
Payment Processors	Secure transaction processing.
Courier and Delivery Partners	Order fulfilment and delivery notifications.
IT, Customer Service & Marketing Providers	Support, analytics, and communication services.
Regulators or Legal Authorities	Only where required by law or legal process.

We do not sell Personal Information.

6. Cross-Border Transfers
Because Shopify and service providers may operate internationally, your Personal Information may be stored or processed outside South Africa.
Where this occurs, we ensure that such transfers comply with section 72 of POPIA, requiring lawful and comparable privacy protections.

7. Data Security
We use administrative, technical, and physical safeguards to protect Personal Information.
However, no system is entirely secure. You are responsible for keeping account credentials confidential.

8. Your Rights Under POPIA
You have the right to: